Frequently Asked Questions
Everything you need to know about protecting your tech with PIVOT CASE.
What devices are compatible with PIVOT CASE products?
We offer precision-engineered cases for the latest iPhone, Samsung Galaxy, and Google Pixel models. Please check the specific product page to ensure the correct fit for your device version.
How much protection do your cases provide against drops?
Our cases are military-grade drop tested up to 10 feet. They feature reinforced corners and shock-absorbent TPU materials to safeguard your screen and internal components from impact.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping within the domestic US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do your cases support wireless charging and MagSafe?
Yes, all PIVOT CASE designs are engineered to be thin enough for standard Qi wireless charging. Our 'Pro' series specifically includes integrated magnets for full MagSafe compatibility.
Are PIVOT cases covered by a warranty?
Every PIVOT CASE comes with a one-year limited warranty that covers manufacturing defects and material failures under normal use conditions.